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Pick Natural Pointers
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| After being in business for more than
15 years, we’d like to provide a few “Pick Natural Pointers”
to enhance your experience with us:
Pre-Order Pointers
- Orders are generally processed 2-5 business days from
the time you place your order. Transit time by ground service will
add another 2-5 business days depending on your location (for US
destinations).
- Shipping costs are based on weight, dimensions, and destination
of your order. We will do our best to get you an accurate quote,
but cannot give you exact shipping costs prior to preparing your
shipment.
- When planning your order, please bear in mind that yardage
shipped may vary slightly from what you have ordered. Wholesale
industry standard is a 10% over or under ordered amount. Please
specify if you need an exact amount.
- Eco and sustainable textile production brings out many
of the beautiful and natural characteristics of each fabric. It
also makes it challenging to regulate specific fabric properties
(such as knit weight and color) from lot to lot. Therefore, you
may find some product variation. Please check with one of our customer
service representatives before ordering if you are concerned about
matching a previous order.
Placing Your Order
- Please specify if you need continuous lengths of fabric.
Multiple cuts may occur due to the length limits of some of our
fabrics.
- Smaller orders are shipped folded in a box unless otherwise specified.
On larger orders we may roll more than one fabric on a roll to save
on shipping costs.
Post-Order Pointers
- Please check your order for any inconsistencies before cutting
or dying the fabric. Unfortunately, we cannot take returns if
you have already used part of the fabric. Any dissatisfaction
should be addressed within 21 days of receiving your order.
- For quality control purposes, our manufacturers sometimes take
a sample hole from knit fabrics to test weight and color fastness.
Our shipping department will provide extra fabric when pulling
an order to compensate for lost fabric due to holes.
- After your order, you may request copies of our organic certifications
for your records.
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